First, we would check the store to see if your dealer rep. has put the item into production (i.e. adding logos and customization). If the item has NOT gone into production, then we would ask the dealer if we can make the change. Once permission is granted, we will make the necessary changes to your order.
If you have ordered recently (placed order and sending in the support ticket on the same day), we would need to wait until the payment settles (24 hours) before we would be able to edit the order.
Make sure to provide the Order# from your confirmation email.