There can be several reasons why you are not able to place an order. Below are the most common:
- Store is closed.
If you cannot access the online store, it could be that the store has already closed. It would be best to contact your Dealer or Club / Team representative to determine if the store is still open or can be re-opened so you can place your order.
- Credit card payment has been declined.
- A) If you receive an alert message that your card has been declined, simply clear your browser history. Next, attempt to re-enter your credit card information. Please make sure the billing information you enter exactly matches the information on your credit card statement. More than 50% of the time a credit card is declined is due to an incorrect address entered that does not match the address for the statement. If you try to place an order with the incorrect information more than 3 times, you will be locked out. This is a security measure to prevent fraudulent activity. If you still receive the “decline” alert message, proceed to the next step; B) close out of the online store and re-enter. Ideally, it would be advisable to also change the browser you are using to access the online store (Example: use Google Chrome instead of Safari). If this does not resolve the problem, please send your full name and email address to our dedicated, online Customer Care team and request assistance. They can always be reached at:
- Incorrect Username and Password.
If the Username and Password you were provided does not enable you to enter the online store, please send the incorrect username and password you are using, along with your full name to our dedicated, online Customer Care team. They will help reset for you. They can be reached at: